Why does my tablet keep timing out?

With an Android tablet, the longest time period that your tablet can stay “awake” on its own (not timed out) is 30 minutes. After a period of inactivity, your tablet will automatically go dark.

In this instance, this will prevent your tablet from playing a sound on an incoming order, which may cause you to miss the order. 

There are two ways you can prevent this from happening: 

1. If you have an Otter printer, turn your orders to Auto-Accept. In the example above, your orders will still print even if the tablet is in sleep mode. It’s not the same as a sound notification; however, it can serve as another type of notification for your staff
2. Adjust your tablet to stay active for 30 minutes as opposed to the 10 minutes
   • You can do this by going to the Settings in your tablet
   • Navigate to Display -> Screen Timeout
   • Adjust to 30 minutes