No sound plays when an order comes in

Please check the following things if you’re not receiving a sound when an order comes into your Otter tablet:

1. Check the sound setting on your tablet. Ensure it’s turned on and set to a high volume 
2. Check that your tablet is not connected to any other devices such as an external speaker system
3. Check to ensure the Otter tablet sound is on by swiping down on the screen to bring up the Otter sound button. If you don’t see a sound button, this indicates your sound is on
4. If the above steps don't help, please restart the tablet, and test the "Play Test Audio" from the Settings page in the Otter app

If the issue persists, please chat into our Support Team via your tablet or email us at [e-mail] to get assistance.