Stefania Sarti

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Activity overview

Latest activity by Stefania Sarti
  • Stefania Sarti created an article,


    The Promotions tab within Insights provides you with a comprehensive overview of your sales and order data in relation to promotions, including Boost promotion data (if applicable). This means you ...

  • Stefania Sarti created an article,

    Operational Excellence

    The Operational Excellence tab within Insights provides details about how your restaurant is running its operations and how to optimise efficiency. Landing Dashboard: Dashboard Image Order Is...

  • Stefania Sarti created an article,

    Insights, Analytics and Reports

    Otter Insights is the place where you, as a restaurant owner, can go to understand how your restaurant is doing. Insights in Business Manager are intended to help you with making decisions that wil...

  • Stefania Sarti created an article,

    Printer Management via OtterOne

    Please find helpful printer information on this page, such as printer types, printer configuration, and frequently asked questions. Printer Definitions Local Printer Cloud Printer BYOD A print...

  • Stefania Sarti created an article,

    Integrations section

    On the Integrations section you can see 2 sub-sections: Connected Explore Connected It shows existing connected integrations It shows specific stores (within the integrations) and their status ...

  • Stefania Sarti created an article,

    I have a Rongta printer

    Rongta printer Set up Plug in the printer, add paper and turn it on. Ensure blue light is turned on. Log into Otter app. On the Otter app, click on the printer icon and then on Add a Printer. S...

  • Stefania Sarti created an article,

    Handoffs FAQ

    Check-in Do we have check-in notifications via WhatsApp or SMS? Not yet   Definition What's the pickup feed? Provide order status information and alert couriers & customers when their orde...

  • Stefania Sarti created an article,

    What is Handoffs by Otter

    Handoffs by Otter is a best-in-class order handoff solution that lets you manage orders throughout their entire lifecycle from preparation to ready for pickup to handoff. Optimally manage custome...

  • Stefania Sarti created an article,

    Software Update - Esper

    We’re upgrading your Otter experience to improve reliability and functionality by updating the software on your Otter tablet. This will be done automatically overnight, and you do not need to be pr...

  • Stefania Sarti created an article,

    How do I accept orders in Otter?

    For systems set to Auto-Accept, the order will automatically be accepted for you. For systems set to Manual-Accept, once the order appears on your screen, first set the appropriate prep time, then ...