Printer Activation

password: otter

To set up your printer, please follow the steps below:

1. Connect your Otter printer to power using the power cable (provided).
2. Connect the ethernet cable (provided) to the printer AND to an ethernet port. 

Direct ethernet connection is the most reliable; however, if you do not have an ethernet port accessible, you can connect it to your router instead. If a router is also out of reach, please let us know so we may advise accordingly. 

Once connected, please follow these steps before turning on the printer: 

Epson Printer

1. Once you've pluged in the power cable, turn it on! After a minute or so, it should print out a piece of paper with an IP address and a message that says DHCP Enable on it. 

Star Printer

1. Make sure the printer is turned off - the switch is on the left side of the printer
2. Hold the 'FEED' button on the front of the printer
3. Turn the printer back on while still pressing down on the 'FEED' button for at least 5 seconds 
4. Two slips should print, and the second print out will have a section on the bottom titled 'ethernet network.' If the printer is receiving connection, you will see various numbers under IP address, subnet mask, and gateway. Otherwise, please alert us as this means that the printer is not receiving connection. 

Please closely monitor the first few orders to make sure they are auto-printing. Unless noted, your printer is set to print 1 receipt per order. If you need to adjust the receipt copies, please reach out to our Support Team via chat or email us at [e-mail]