Printer Activation – Otter Help Center

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To set up your printer, please follow the steps below for your exact Otter Printer Model:

Step	Process	Additional Info
1.	Connect your printer to a power source Plug the power cord into the back of the printer & power source
2.	Connect the ethernet cable to the Printer and to an ethernet port Direct ethernet connection is the most reliable If you don’t have an ethernet port accessible, connect to your router instead If a router is also out of reach, please notify support to let us know so we may advise accordingly.
3.	Add the paper roll with the end coming out of the bottom of the roll. Make sure enough paper is feeding through the lid. Next, have them close the lid until it clicks shut.
4.	Have them turn on the printer using the switch on the front. After a minute or so it should print a receipt with an IP address and say “DHCP: Enable”.	Note: If receipts are printing completely blank, it means the paper is backward. Simply flip the other way
5.	After the client has received a printed receipt, refresh the facilities page inside Mission Control, and see whether or not the printer is showing connected. The client can also check the connection by going to the integrations tab on the menu in the Otter app.	Note: There, you will see a green light next to the printer icon with a status as normal.

Step	Process	Additional Info
1.	Log in to Otter Order Manager using the Otter App login information
2.	Select the printer icon in the bottom middle of the page
3.	Check that Wifi and Bluetooth are connected successfully on the tablet.
4.	Click the “Add a Printer” button and add a printer from any of our supported vendors.
5.	You can easily choose the printer model they want to set up on this screen, and see a full list of our supported printers, and can find you printer model number on the sticker on the back or bottom of their printer.
6.	Choose Bluetooth Printer connection and then, on the next page, click on Find my Printer.
7.	Once the connection is made the available printer will pop up to connect - click on the printer.
8.	The printer is connected! It is recommended to click on the Send Test Print button to confirm that the printer is successfully connected.

Step	Process	Additional Info
1.	Connect the printer to the power.
2.	Connect the ethernet cable to the printer and to an ethernet port.	Note: Direct ethernet connection is the most reliable, but if you do not have an ethernet port accessible, you can connect it to your router instead. If a router is also out of reach, please let us know so we may advise accordingly.
3.	Make sure the printer is turned off - the switch is on the left side of the printer.
4.	Hold the 'FEED' button on the front of the printer.
5.	Turn the printer back on while still pressing down on the 'FEED' button for at least 5 seconds.
6.	Two slips should print, and the second print out will have a section on the bottom titled 'ethernet network.' If the printer is receiving connection, you will see various numbers under IP address, subnet mask, and gateway.	Note: If you run into any issues, please alert us as this means that the printer is not receiving connection.

Please closely monitor the first few orders to make sure they are auto-printing. Unless noted, your printer is set to print 1 receipt per order.

If you need to adjust the receipt copies, please reach out to our Support Team via chat or email us at hello@tryotter.com

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