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Orders

How-to guide for using the Order Manager software on your Tablet

Handling Orders

  • Order Management

  • Auto-Accept Orders vs. Manual Orders

  • How to use the auto-accept feature in Order Manager

  • Using Manual Orders

  • How do I accept orders in Otter?

  • How do I accept orders with POS?

See all 27 articles

Order Manager Tablet

  • How to use Order Manager

  • How do I access Order Manager?

  • What if I forget my password information?

  • How does Order Manager benefit my business?

  • NEW Order Manager

  • Getting Started with NEW Order Manager

See all 8 articles

Connecting Couriers

  • How do I connect my Delivery Partners?

  • How do I view my Delivery Partner’s connection status?

  • What if my delivery partner connection is not there?

  • How do I reconnect delivery partners after my login information has changed?

  • How do I add a virtual brand?

  • How do I view the connection status for my virtual brands?

Order Handoffs

  • What is Handoffs by Otter?

  • How to Contact the Courier for a Live Order

  • Handoffs FAQ

Order History

  • What is my Order History?

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